Motor vehicle arbitration Schiedsstelle für das Kraftfahrzeughandwerk

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The services specified above (Arbitration in disputes, Review of services, Verification when buying a used car, out of court disputes, uncomplicated appeal to the arbitration board, u.a.) might be restricted or unavailable.

The motor vehicle arbitration board is a consumer protection body. It should settle complaints as neutral institutions before it comes to legal disputes. Most are disputes between dealership, auto repair shop and customers. Content of the disputes is usually a used car purchase or service.

It is usually possible to turn on the motor vehicle arbitration board if the dealership or workshop is a member of the motor vehicle guild. Therefore, it is advisable to pay attention to the membership in the guild even before buying or repairing.

Usually, the motor vehicle arbitration is involved in disputes between an auto repair shop, a dealership and a customer. Then the motor vehicle arbitration tries to settle the disputes before it comes to a court dispute.

The Zentralverband Deutsches Kraftfahrzeuggewerbe (ZDK) comprises 15 state associations and over 230 guilds as well as just under 50 make-up associations. Arbitration boards are available u. a. in Stuttgart, Munich, Rostock and Berlin.